Learn exactly how your personal information is collected, used, and protected at iaya9 — all laid out clearly and openly. We believe privacy is a fundamental right, and iaya9 is committed to upholding it.
Welcome to iaya9. This Privacy Policy ("Policy") describes in detail how personal information is collected, processed, stored, and protected for all members using the iaya9 platform. By using the iaya9 website or mobile app, you are considered to have accepted this Privacy Policy.
Iaya9 complies with international data protection laws and GDPR guidelines. We believe your personal information should only be used for its intended purpose and should never be sold to third parties without your knowledge. Our privacy policy is built on that commitment.
If this policy is updated, we will notify you by email or platform notification. Please ensure your registered email address is current and active.
This privacy policy is provided in English for the convenience of our members. In the event of any interpretive discrepancy, the English version shall prevail.
Iaya9 collects two types of information from you — data you provide voluntarily (such as through registration forms) and data collected automatically while you use the platform (such as your IP address and browser information). A full breakdown is listed below:
| Data Type | Description | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Email, mobile number, address | Account Management & Support |
| Financial Information | Payment method, transaction history | Deposit & Withdrawal Processing |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
| Gaming Information | Game history, betting records, wins and losses | Responsible Gaming Monitoring |
| Communication Log | Support chat, email records | Service improvement and dispute resolution |
We never store your password in plain text. Passwords are always secured using a strong hashing algorithm (bcrypt).
Iaya9 uses your information only for specific, legitimate purposes. We never use your data unnecessarily, and it is never used beyond the purpose for which it was originally provided.
If you no longer wish to receive marketing emails or notifications, you can unsubscribe at any time through your account settings.
Iaya9 protects your data using industry-leading security technology. Our security system operates across multiple layers, so that even if one layer is compromised, the others continue to keep your data safe.
If you notice any suspicious activity on your account, contact our support team immediately. We will act promptly.
The iaya9 platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Essential Cookies | To maintain login sessions and security | Until end of session | |
| Performance Cookies | Page load and usage pattern analysis | 1 year | |
| Functional Cookies | To remember your language and preferences | 6 months | |
| Marketing Cookies | To show relevant promotions | 30 days |
You can disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.
As an iaya9 member, you have the following rights over your personal information. These rights are recognized under international data protection law.
You have the right to know what information we hold about you and to receive a copy of it.
If any of your information is inaccurate or incomplete, you can request that it be corrected.
Under certain circumstances, you may request that your personal data be deleted.
You can request that the use of your data be restricted for certain purposes.
You have the right to receive your data in a structured, machine-readable format.
You may object to your data being used for marketing or profiling purposes.
To exercise these rights, please contact our support team. We typically respond within 30 business days.
Iaya9 retains your data only for as long as necessary. All information is kept while your account is active. After account closure, certain data may be retained for a defined period to meet legal obligations.
| Data Type | Retention Period |
|---|---|
| Account & Identity Information | 5 years after account closure |
| Financial Transaction Records | 7 years after account closure (in accordance with AML regulations) |
| Gaming History | 3 years after account closure |
| Support Communication Log | 2 years after last contact |
| Technical logs and IP information | 90 days |
| Marketing preferences and consent log | 3 years after consent withdrawal |
Once the retention period has passed, your data is securely deleted or fully anonymized.
Iaya9 works with trusted third-party service providers to operate the platform, including payment gateways, game providers, and analytics services. All such partners are bound by data processing agreements with iaya9.
All of our game providers are internationally licensed and their game outcomes are independently audited. Your gaming data is used solely to improve the platform experience.
Iaya9 may update this privacy policy at any time due to changes in technology, law, or business operations. For significant changes, you will be notified by email or in-app notification at least 14 days in advance.
Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly. The "Last Updated" date is shown at the bottom of each version.
For any privacy-related questions, complaints, or requests, please contact our Data Protection Team. We carefully review every request and aim to respond as quickly as possible.
Your privacy is our top priority. If you have any concerns, reach out to us directly — we are always here to help.
We do not just write policies — we actively work every day to protect your data.
Iaya9 never sells your personal information to third parties. Your privacy is not a product — it is a right, and we take that seriously.
Every transaction and data transfer on our platform is fully secured with 256-bit SSL encryption — a level of protection that is virtually impossible for hackers to break.
Iaya9 operates in full compliance with GDPR and international data protection laws. Our Data Protection Officer conducts regular reviews to ensure ongoing legal compliance.
We only collect information that is genuinely necessary to provide our services. We never ask for data we do not need.
The right to view, correct, delete, or transfer your data is entirely yours. Submit a request at any time — we are here to help.
Opt out of promotional emails or notifications in just one click. We never send marketing messages without your permission.