Iaya9 Terms and Conditions — Know Before You Use

Welcome to iaya9. These Terms and Conditions ("Terms") form a legally binding agreement between iaya9 and all its users. By accessing or using the platform through the iaya9 website, mobile app, or any other channel, you are deemed to have fully read, understood, and accepted these Terms.

Iaya9 is an internationally licensed online gaming operator. We operate under the Curacao eGaming authority, and all our activities comply with applicable international laws and regulations. iaya9 reserves the right to continuously improve its services and may update these terms and conditions at any time.

If you disagree with any part of these Terms, please discontinue using the iaya9 platform. If you have any questions about the Terms, contact our support team — we are always here to help.

To play games and make payments on iaya9, you need to create a personal account. Each individual may only hold one account. If multiple accounts are found linked to the same person, all accounts will be closed and any funds on deposit may be forfeited.

You must provide accurate and truthful information at the time of registration — including your name, date of birth, address, and contact details. If an account is opened with false or incorrect information, iaya9 reserves the right to close it at any time.

• Provide accurate personal information during registration — incorrect details may result in account closure.
• Keep your password secure and never share it with any third party.
• Only one account per person is allowed.
• For KYC verification, you may be required to submit a copy of your national ID card or passport.
• If you notice any suspicious activity on your account, contact support immediately.

Iaya9 is strictly for individuals aged 18 and above. Minors are not permitted to use the platform under any circumstances. Age is verified at registration, and proof of age may be requested during the KYC process.

Iaya9 reserves the right to verify a user's geographic location. Accessing or using iaya9 from any country or region where online gaming is prohibited by law is not permitted. Users are solely responsible for confirming that their use of iaya9 is lawful from their location.

Deposits on iaya9 can be made via Mobile Banking, Nagad, Rocket, and other approved payment methods. All deposit transactions are secured with SSL encryption. Deposits are generally credited to your account instantly.

Your account must be fully verified (KYC complete) before you can make a withdrawal. Withdrawal requests are typically processed within 5 to 15 minutes, though verification or security checks may extend processing time to up to 24 hours in some cases.

• Withdrawals can only be made to the same payment method used for the deposit.
• Minimum deposit and withdrawal amounts are listed on the payments page.
• Withdrawals may be held if bonus wagering requirements have not been met.
• iaya9 reserves the right to suspend withdrawals in the case of suspicious transactions.
• Withdrawals to third-party accounts are strictly prohibited.

All bonus offers on iaya9 — including welcome bonuses, reload bonuses, free spins, and cashback — come with specific wagering requirements. Please read the full terms of any offer before accepting a bonus.

Wagering means you must place bets totalling a specified multiple of the bonus amount before you can withdraw. For example, if your bonus is BDT 1,000 with a 20x wagering requirement, you must wager BDT 20,000 before withdrawing.

• Using the same promotion more than once is not permitted.
• iaya9 reserves the right to void bonuses if there is suspicion of bonus abuse.
• Claiming bonuses through multiple accounts from the same household or IP address is prohibited.
• Bonus offers have a set expiry date; any unused bonuses will be forfeited once they expire.
• Using a VPN or proxy to claim bonuses is strictly prohibited.

All game outcomes on iaya9 are determined by RNG (Random Number Generator) technology, which is regularly audited by independent third-party organizations. No player or staff member can influence the outcome of any game — iaya9 guarantees fully fair gaming.

If a technical error occurs during a game, the affected round may be voided. In such cases, iaya9 will refund the wager. iaya9's decision in these matters is final.

• The RTP (Return to Player) for each game is available on the game page.
• Using automated bots or software to play games is strictly prohibited.
• The rules for each game can be found in that game's help section.
• Additional verification may be required for progressive jackpot winnings.

Iaya9 places responsible gaming at the forefront of everything we do. We believe gaming should be a source of entertainment, not financial stress or mental strain. That is why we have put a range of safeguards in place for our members.

• Option to set daily, weekly, or monthly deposit limits.
• Option to take a gaming break for a set period of time.
• Permanent self-exclusion available at any time if needed.
• Access to your transaction and gaming history to review your gaming habits.

For more details, please see our Responsible Gaming View the page.

Iaya9 collects your personal information solely for the purposes of providing services, verifying your identity, and ensuring security. Your data is never sold to third parties. For more details, please see our Privacy Policy Read.

• All data is protected with 256-bit SSL encryption.
• Payment information is stored in compliance with PCI DSS standards.
• You may request to view, correct, or delete your personal information at any time.
• Information is not shared with government agencies except where required by law.

The following activities are strictly prohibited on the iaya9 platform. Violating these rules will result in permanent account closure, and any funds on deposit may be forfeited.

• Opening an account through fraud or by using another person's identity.
• Playing games using bots, hacking tools, or automation software.
• Money laundering or transactions involving illegal funds.
• Harassing other members or using offensive language.
• Abusing the bonus system or claiming bonuses using multiple accounts.
• Accessing the platform from a restricted region using a VPN or proxy.
• Exploiting system vulnerabilities or technical glitches.

You may request to close your account at any time. Please withdraw your balance before doing so. If you wish to reactivate your account after closure, please contact support.

Iaya9 may unilaterally suspend or close an account for any of the following reasons:

• Violation of the terms and conditions.
• If evidence of fraud or illegal activity is found.
• If false information is detected during KYC verification.
• If the account has been inactive for an extended period (over 24 months).

For any complaint or dispute, please contact our customer support team first. The support team typically responds within 24 hours. If the matter is not resolved through support, you may escalate it to the licensing authority.

In the event of a dispute over a game result, iaya9's server logs will serve as the definitive record. Curacao law applies to the resolution of all disputes.

• Complaints must be submitted within 30 days of the incident.
• Please include relevant screenshots or supporting evidence with your complaint.
• Decisions made by the support team may be appealed to the licensing authority.

Iaya9 reserves the right to change, amend, or update these Terms and Conditions at any time. Members will be notified in advance of significant changes via email or in-app notification.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend checking this page regularly.